frequently asked questions
sections
1. check-in & rewards
what's a keychain check-in?
when you visit a participating location, just tap your phone on the keychain tag to "check in" and instantly earn cashback or rewards — no purchase needed.
do i have to buy something to check in?
nope! just tap and earn. it's our way of saying thanks for showing up.
how often can i check in?
depends on the location. visit different stores to stack your rewards.
where can i find check-in locations?
open the app and explore the map. look for glowing keychain tags nearby.
how do i claim the rewards?
rewards go straight to your app. use them to pay, send to friends, or cash out.
2. withdrawals
how do i withdraw funds from my keychain app?
simply tap the withdraw button, select your bank or Venmo account, and enter the amount. easy as that.
is there a limit on withdrawals?
there are some standard limits for security, but they're generous. check your account settings for your specific limits.
3. safety & support
is keychain safe to use?
yes. we use bank-grade encryption to protect your rewards
what happens if i lose my phone?
your keychain app is secured with a recovery method. you can restore access anytime with just your phone number..
who do i contact if something goes wrong?
email us at hello@trykeychain.com — we've got your back.